THE YUNFAN HELP EDIT
Frequently Asked
Questions
Custom apparel. A shared identity.
Answers before your next apparel order.
Find information about product selection, customization and the inquiry process. Specific order terms are confirmed in your quotation.
Products & Sizing
What products do you offer?
We offer five cotton-feel mesh polo styles and a supplier range of winter jackets. Browse the product details and send us your preferred style numbers.
What fabrics do you offer?
Polo styles use cotton-feel mesh fabrics with style-specific specifications. Cotton-feel describes the hand feel, not a guaranteed cotton percentage. Outerwear composition is listed individually.
How do I choose a size?
Use the size chart for your chosen style. If a chart is not available, contact us before ordering. Measurements and fit may vary between styles.
Are winter jackets available?
Our catalog includes padded, reversible, softshell-style and wool-blend insulated jackets. Availability and specifications should be confirmed for each selected style.
Logo & Customization
Can I add my logo?
Logo embroidery and printing requests are welcome for polo shirts. Send clear artwork, dimensions, placement and quantities so we can confirm the appropriate method.
Can I mix colors and sizes?
Please provide the required quantity for each style, color and size. Mixed-order availability and minimum quantities will be confirmed.
Can I request a sample?
Contact us with the style and customization requirements. Sample availability, charges and preparation time will be confirmed for your request.
Quotations & Payment
How can I get a quotation?
Send the style number, quantity, colors, size breakdown, artwork and delivery destination through our inquiry form or email [email protected].
Why are prices not displayed?
Quotes depend on style, quantity and customization requirements. Shipping and any additional charges will be clarified in the quotation.
What is the minimum order quantity?
Minimum quantities depend on the chosen style, colors and customization method. Send your purchasing plan for confirmation.
What payment methods are accepted?
Payment methods, currency, deposit and balance arrangements will be confirmed during quotation and order confirmation.
Delivery & Support
What is the lead time?
Lead time depends on quantity, fabric availability, customization and sample approval. Tell us any delivery deadline when requesting a quote.
How is shipping arranged?
Share the destination country, postal code and quantity. Shipping options, charges, estimated transit time and customs responsibilities will be confirmed in the quotation and order terms.
What if there is an issue with my order?
Contact us promptly with order details, affected quantities and clear photos or videos. We will review the issue against agreed specifications and discuss a resolution.
Where is your company located?
Our company is based in Qingyuan, Guangdong, China. Please contact us in advance to discuss a visit or confirm the relevant business address.
Ready to plan your next order?
Request a Quote →